Posts tagged as:

customer service

When Customer Service Goes Bad

December 14, 2008

During the past few months our company has had the misfortune of dealing with customer service from four companies that have all proven that customer service is NOT a number one concern (or even on their list) .
First, we dealt with tech support from Bizrate / Shopzilla. This company provides product pricing comparison to retail [...]

Read the full article →

A Study in Customer Service

June 19, 2008

It isn’t often that you can experience the opposite ends of customer service within a couple of hours. Today I had the opportunity to experience the best and worst in customer service.
First, the best: A few months ago we changed our health insurance company and the agent was one of those fortunate people who actually [...]

Read the full article →

Press One For Customer Service…

November 20, 2007

This cartoon went through our paper today:

I also happened across this post on the problems with phone numbers on websites.
Today we have had three customers tell us that they were surprised they got to talk to a real person.
Fifteen years ago in college I called Gateway computers and was so surprised that a person instead [...]

Read the full article →