customer service

Discount Tire: A Study in Customer Service

November 16, 2010

This morning I dropped my van off at Discount Tire and left the key in the early bird box. This evening my brother dropped me off to pick up my van which was parked where I left it this morning. I figured that since the tire I needed replaced wasn't muddy like the rest of [...]

Read the full article →

When Customer Service Goes Bad

December 14, 2008

During the past few months our company has had the misfortune of dealing with customer service from four companies that have all proven that customer service is NOT a number one concern (or even on their list) . First, we dealt with tech support from Bizrate / Shopzilla. This company provides product pricing comparison to [...]

Read the full article →

A Study in Customer Service

June 19, 2008

It isn't often that you can experience the opposite ends of customer service within a couple of hours. Today I had the opportunity to experience the best and worst in customer service. First, the best: A few months ago we changed our health insurance company and the agent was one of those fortunate people who [...]

Read the full article →

Press One For Customer Service...

November 20, 2007

This cartoon went through our paper today: I also happened across this post on the problems with phone numbers on websites. Today we have had three customers tell us that they were surprised they got to talk to a real person. Fifteen years ago in college I called Gateway computers and was so surprised that [...]

Read the full article →