http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/ If it's Catholic we'll talk about it and probably sell it. Thu, 19 Nov 2009 05:09:20 +0000 http://wordpress.org/?v=abc hourly 1 http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8727 Ian Tue, 02 Jun 2009 16:48:11 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8727 No word back yet. It's been two weeks. No word back yet. It’s been two weeks.

]]> http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8723 Fran Mon, 01 Jun 2009 17:31:29 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8723 Still no word back from Melissa? Still no word back from Melissa?

]]> http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8699 Ian Wed, 27 May 2009 21:22:03 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8699 Hi Melissa, I tried to drop off shredding at the Colorado Springs location on 5/20. I left a message for the sales rep as soon as I left. As of 5/27 I have still not received a call. Hi Melissa, I tried to drop off shredding at the Colorado Springs location on 5/20. I left a message for the sales rep as soon as I left. As of 5/27 I have still not received a call.

]]> http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8698 Melissa Mahoney Wed, 27 May 2009 20:18:18 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8698 Hi, Ian - as an employee of Iron Mountain, I'm very disappointed to learn of your experience, which is not acceptable or consistent with our core values. If you can email me directly and let me know when/where this took place, I will follow up on this issue internally. Best, Melissa Hi, Ian – as an employee of Iron Mountain, I’m very disappointed to learn of your experience, which is not acceptable or consistent with our core values. If you can email me directly and let me know when/where this took place, I will follow up on this issue internally.
Best,
Melissa

]]> http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8690 GodSpace Tue, 26 May 2009 18:47:42 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8690 i remember when Iron Mountain was an OUTSTANDING company to do business with - only 8 years ago - gee almost a decade, guess things can change. i remember when Iron Mountain was an OUTSTANDING company to do business with – only 8 years ago – gee almost a decade, guess things can change.

]]> http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8689 Ben D. Tue, 26 May 2009 18:16:47 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8689 oops, "inquires" -> "inquiries" oops, “inquires” -> “inquiries”

]]> http://catholicinformation.aquinasandmore.com/2009/05/26/iron-mountain-a-study-in-customer-service/comment-page-1/#comment-8688 Ben D. Tue, 26 May 2009 18:16:29 +0000 http://catholicinformation.aquinasandmore.com/?p=2101#comment-8688 In the last few months I've been shocked by the number of times I've simply not gotten replies to sales inquires I've made. I mean, come on, "now more than ever". In the last few months I’ve been shocked by the number of times I’ve simply not gotten replies to sales inquires I’ve made. I mean, come on, “now more than ever”.

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