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Don't Treat Your Customers Like Idiots

by Ian on December 10, 2007

When I lived in Dallas there was a large store with a name beginning with a Z that was having "going out of business" sales for several years before finally shutting down.

Jewelry stores are always having 60% off sales because they set their retail prices to 3-4 times cost.

Car dealerships have the best deal of the year every week.

Obviously, these tactics work or they wouldn't be doing them. However, you would expect better from Catholic stores. Unfortunately, we have noticed at least one Catholic e-store that labels retail prices as a "special price" on their home page. Come on folks, give your buyers a little respect. If you are going to offer a "special price", make it a special price instead of a marketing gimmick that is neither special nor honest.

People eventually catch on and stop trusting you when you say you have a great deal.

{ 3 comments… read them below or add one }

Ben December 10, 2007 at 3:25 pm

Not only that, but technically it is illegal in most states to advertise your price as a “sale” or “special” when it is not. As a consumer, if you see this, you should report the store for investigation.

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Em December 19, 2007 at 2:36 pm

Agreed, but don’t forget that some small businesses don’t get the big volume discounts like larger or online companies get. So, the sale price may represent the only percentage off that store can charge and still recover some of their cost. Of course, if they are guilty of inflating prices so the sale price is actually retail, fie on them!

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Ian December 19, 2007 at 2:46 pm

I am not referring to sites that give a small discount and label it as such, I’m talking about stores that are selling at or above retail and calling it a “low price” or “special price”. That’s just not honest.

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