Press One For Customer Service…
This cartoon went through our paper today:
I also happened across this post on the problems with phone numbers on websites.
Today we have had three customers tell us that they were surprised they got to talk to a real person.
Fifteen years ago in college I called Gateway computers and was so surprised that a person instead of a phone tree answered that I didn’t know what to say.
I have always believed that customers WANT to talk to someone when they call a store, otherwise, why would they be calling? I don’t know about you, but I’ve never called a company wanting to press more buttons on my phone.
That is why we haven’t ever implemented a phone tree. If you call us during business hours, you are almost always going to get to talk to someone on our staff. If you would rather take orders from a computer telling you which buttons to press, there are plenty of other places to shop.
Sorry if our system disappoints you. We believe that “business is personal”* and plan on keeping it that way.
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This entry was posted
on Tuesday, November 20th, 2007 at 4:46 pm and is filed under Catholic Retailing Tips. Posted by Ian.
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November 20th, 2007 at 6:49 pm
Ian,
Thanks for the plug, Im glad to see that you take yours personal as well:)
Im guessing that the “problems with phone numbers” link is aimed at http://www.rescuemarketing.com/blog/2007/11/15/is-your-business-easy-to-call/
Mark